Privacy Policy

Last Updated: January 2026

Introduction

Safe Bathing Canada ("we," "us," or "our") is committed to protecting the personal information of our clients, website visitors, and all individuals with whom we interact. We collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario provincial privacy legislation.

This Privacy Policy explains what personal information we collect, why we collect it, how it is used and shared, and what rights you have with respect to your information. By submitting a form on our website, contacting us by telephone or email, or otherwise providing us with personal information, you consent to the practices described in this policy.

Information We Collect

We collect personal information that is necessary to provide our services, respond to inquiries, and communicate with you. The types of information we may collect include:

• Contact information: name, mailing address, telephone number(s), and email address
• Demographic information: city and province of residence, general information about your interests and occupation where relevant to our services
• Service-related information: details about your current bathroom setup, mobility needs, and product preferences you choose to share with us
• Communication records: records of correspondence between you and Safe Bathing Canada, including emails, phone call notes, and form submissions

We do not collect payment card information directly through our website. Any financial transactions are handled through secure, third-party payment processors.

How We Use Your Information

Safe Bathing Canada uses personal information only for the purposes for which it was collected or to which you have consented. Specifically, we use your information to:

• Respond to inquiries and deliver the services or information you have requested
• Provide personalized product recommendations and prepare quotes or estimates
• Schedule and complete installation appointments
• Communicate with you about our products, services, promotions, and relevant updates - where you have opted in to receive such communications
• Process inquiries submitted through our website contact and quote forms
• Improve our website, products, and customer service based on aggregated, anonymized feedback
• Comply with our legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those listed above without first obtaining your consent.

Information Sharing and Disclosure

Safe Bathing Canada does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including website developers, data processors, document management services, and customer relationship management platforms. These providers are contractually required to keep your information confidential and use it only for the purposes for which it was disclosed.

Legal Requirements

We may disclose personal information to law enforcement agencies, courts, or regulatory bodies where we are legally required to do so, or where we believe disclosure is necessary to protect the rights, property, or safety of Safe Bathing Canada, our clients, or the public.

Legal Counsel

We may share personal information with our legal counsel in connection with obtaining legal advice or defending or pursuing legal claims.

In all other circumstances, we will seek your consent before sharing your personal information with any third party.

Your Choices and Control

Opting Out of Marketing Communications

You may withdraw consent to receive marketing or promotional communications from Safe Bathing Canada at any time by emailing us at privacy@safebathingcanada.com with the subject line "Unsubscribe." All email communications we send include a clear unsubscribe link at the bottom of the message.

Minors

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental or guardian consent. If you are under 18, please do not submit any personal information through our website without the involvement of a parent or guardian.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. Personal information is stored securely at our company offices or with trusted service providers who maintain industry-standard data security practices.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents in accordance with applicable laws.

Access and Correction

You have the right to request access to the personal information we hold about you, and to request that any inaccuracies be corrected. To exercise these rights, please submit a written request to our Chief Privacy Officer using the contact information provided at the end of this policy. We will respond to your request within 30 days, subject to any legal limitations.

We may require you to verify your identity before fulfilling an access or correction request.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, government resources, and news outlets. Safe Bathing Canada is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party website you visit before submitting personal information.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, it is securely destroyed or anonymized in a manner appropriate to the sensitivity of the information.

Changes to This Privacy Policy

Safe Bathing Canada reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Chief Privacy Officer: